CMS is part of the Single IVR platform and supports the content management features of the content which is used by IVR services running on Single IVR platform.
Objective of having CMS as part of Single IVR Solution is to have a:
- Single Point for all Content Providers to upload their content
- Automated injection of the content to services defined on Single IVR
- Aid to easy storage and retrieval of data
- Readymade integration with Single IVR platform
- A Defined process to allow access to IVR services according to category, language and genre.