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IVR – Interactive Voice Response

Interactive Voice Response System (IVRS) is a technology that establishes a communication medium between a company’s hosted system and their customers. IVRS helps customers service their own inquiries by following the IVRS recorded audio instructions.

Spice Digital technical expertise caters to various types of customized IVRS solutions with many versions and modules that enhance customer care initiatives like quick service, quality call with full details of products and business management etiquettes. Customized IVRS platform efficiently works as an information delivering system as well.

We provide IVR solutions from scratch using latest software, database technologies and telecom signalling methodologies.

 

Key Features

  1. Attends every business call on the first ring.
  2. Customized IVRS platform supports defining call flows in multiple languages.
  3. Generates reports for efficient operations and customer management.
  4. Facilitates 24/7 customer support and assistance.
  5. Multilingual assistance to regional customers.
  6. Improves customer service and client retention rates.
  7. Reduces costs and improves business efficiency.

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